ITIL® Service Capability Planning, Protection and Optimisation

Enhance productivity with better planning, protection and optimising processes

ABOUT THE PROGRAM

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

  • Enhance PPO process within the organisation

  • We offer the best price in the industry

  • Our help and support team is always available to support the queries of delegates

  • Many leading brands trust us

  • Get familiar with various tools and techniques used in PPO

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The professionals who want to attend this course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Capability - Planning, Protection and Optimization course best for the following professionals:

  • Capacity Managers
  • IT Professionals
  • Disaster Recovery Managers
  • Availability Managers
  • IT Service Continuity Managers
  • IT Security and Risk Managers

WHAT WILL YOU LEARN?

  • Learn about the various methods and procedures used in Planning, Protection and Optimisation
  • Identify and manage risks that may occur in PPO
  • Determine various key activities, processes, roles and responsibilities involved in PPO
  • Determine the considerations for Continual Service Improvement for enhanced productivity
  • Evaluate Planning, Protection and Optimisation processes by using key metrics
  • Recognise the details that comprise every process of PPO

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PROGRAM OVERVIEW

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to pass the exam
  • Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Introduction: Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction: Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Availability Management

  • Define Availability Management
  • Scope and objective
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Basic Service Design Technology
  • Architecture of Technology and Management
  • Tools and technology to support Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges

DATES, PRICES AND EVENTS

Course Name Dates Duration Price
ITIL® Service Capability - Planning, Protection and Optimisation 21/12/2020 Corby
5 days
£4944

ABOUT Corby

Corby is a borough which is located 37 km away from the north-east of Northampton. It is the town with fastest growing population in Northamptonshire as well as England. The census held in 2011 reports that Corby had a population of sixty-one thousand three hundred. It is located 37 km away from the north-east of Northampton. Due to a large number of Scottish migrant workers who came to Corby for its steelworks, Corby was at one time known locally as "Little Scotland". The town was a small village until 1930. All the changes took place with the opening of the steelworks by Stewarts and Lloyds. It is a rapidly changing place and a vibrant.

Politics:

Created since 1983, the constituency of Corby contains parts of traditionally Conservative East Northamptonshire. Corby has since 2005 won almos every election. Labour won the General Elections in 2005 by a huge majority. However it was in 2010 that the Labour Party candidate lost the seat to the Conservatives. In 2012 again, the Labour Party came to power when Mensch resigned as an MP The seat was won by Labour's Andy Sawford. As the constituency was an important seat, it attracted both national and international media.The Corby Borough Council , since 1979, has been under the control of the Labour party in local politics. During the 2015 elections ,Corby was represented by 5 Conservatives and 24 Labour Party members.

Employment and Education

Employment in Corby is against health and education, public administration and biased towards manufacturing. Weetos are made in the north of the town by Weetabix Limited. The town also is home to workshops that manufacture Fairline Boats. Amy’s Kitchen opened a factory in Corby a short time back. The Census of 2001 depicted the ratio of the working-age population to its degree-level qualifications at its lowest in both England and Wales. A 39.3% of the total population are without any GCSE-equivalent qualification. Corby had a population of 61,255 according to 2011 census. There are85.0% White British, 9.1% Other White, 85.0% White British, 9.1% Other White. Oakley Vale is Corby's least White British with only 70.7% of the population being White British. A range of vocational courses is provided to post-16 students and adult learners by the Corby campus of Tresham Institute of Further and Higher Education. The nearest universities to the south are the University of Northampton and to the west are De Montfort University in Leicester and University of Leicester.

Society and Culture

According to 2001 census, the number children of Scottish-origin in the Corby Urban Area was 10, 063 around 18.9% of the total population. A large number of the inhabitants of Corby enjoy this Scottish heritage. Apart from London, Corby is the only town in England with two Church of Scotland churches. About the town of the Corpy, a song Steeltown by Big Country was written.

Sport and Leisure

The main football team in Corby who play in the National League North is the Corby Town F.C. Corby is also home to the Corby East Midlands International Swimming Pool that came up in 2009. The Stewarts and Lloyds Rugby Football Club plays its home games in Corby. The club also has an athletic club for youngsters below 11 ears of age and also for those who have crossed 60. When the Youth Development League took place, the upper age group was promoted to Midland East 1 and it also gained a promotion in the Heart of England Athletics League.

Climate

Corby experiences a maritime climate mild winters and with cool summers. In Corby, the highest recorded temperature was 35 °C (95.0 °F) in August 1990 and the lowest was recorded during 1987 which was −23.3 °C (−9.9 °F).

Overview of ITIL® 2011 Edition

Information Techno...