ITIL® Service Capability Planning, Protection and Optimisation

Enhance productivity with better planning, protection and optimising processes

ABOUT THE PROGRAM

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

  • Enhance PPO process within the organisation

  • We offer the best price in the industry

  • Our help and support team is always available to support the queries of delegates

  • Many leading brands trust us

  • Get familiar with various tools and techniques used in PPO

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The professionals who want to attend this course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Capability - Planning, Protection and Optimization course best for the following professionals:

  • Capacity Managers
  • IT Professionals
  • Disaster Recovery Managers
  • Availability Managers
  • IT Service Continuity Managers
  • IT Security and Risk Managers

WHAT WILL YOU LEARN?

  • Learn about the various methods and procedures used in Planning, Protection and Optimisation
  • Identify and manage risks that may occur in PPO
  • Determine various key activities, processes, roles and responsibilities involved in PPO
  • Determine the considerations for Continual Service Improvement for enhanced productivity
  • Evaluate Planning, Protection and Optimisation processes by using key metrics
  • Recognise the details that comprise every process of PPO

Enquire Program

Fill in the form below & we'd get back to you.

The information you provide shall be processed by Pentagon Leisure (Services) Ltd – a professional training organisation. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

PROGRAM OVERVIEW

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to pass the exam
  • Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Introduction: Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction: Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Availability Management

  • Define Availability Management
  • Scope and objective
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Basic Service Design Technology
  • Architecture of Technology and Management
  • Tools and technology to support Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges

DATES, PRICES AND EVENTS

Course Name Dates Duration Price
ITIL® Service Capability - Planning, Protection and Optimisation 21/12/2020 Buxton
5 days
£4944

ABOUT Buxton

Buxton got popularity from its Spa Services. It is situated in the high altitude district of the Derbyshire. It is 960 ft. above the sea level. The Staffordshire is also one side to  Buxton. It comes under the administration of east Midlands. Peak District National park gets a bulk of tourism sector. The town has the population of 22.1 thousand. All the famous festivals are organized in Buxton opera house. St Ann’s well water is being sold globally by city’s company and earns handsome profit. It has two twin towns in countries such as France and Germany.

History

It started with the Roman settlement famously known as Aquae Arnemeatiae. The Number of coins was discovered in the city that showed they usually deal in coins. It also showed that Romans spent most of the time in Buxton during the occupation. Because of its favourable location, 30° temperature, and geothermal spring, it boosted the Spa industry. After some years, the introduction of railways had given pace to the development of the city.

Climate

It is at maximum height. The climatic condition is far cry from its locality. It is comparatively cool town to other towns due to its location. As compare to Manchester, its daytime temperature is 2 ° low. During late 19th Century, a fatal storm hit this city. The metrology department usually provides updated information to locals to aware them.

Arts and culture

The water of this town brought whole nine yards popularity to this town. Even George Talbot with his family came a number of times here to take the waters. During the late 17th century, Famous crescent was constructed. The famous Devonshire Dome was also constructed in this city. During 1863, Joseph Paxton did excellent work in the infrastructure and development of the railway. Certain parks, monuments were constructed under his supervision and considered one of the best architects in the world. Solomon’s temple, Opera House, Palladium, Coliseum are other famous attractions of this town.

Festivals and Architecture

The month of July is the busiest month of the calendar due to Buxton festival which goes extra mile for 21 days on large scale. Various beautiful and exemplary performances happen that day such as literature field events, concerts, and recitals after 12.OO am Opera after 5:00 pm. A seven days music festival is also organized. This festival includes performances such as rock, pop, blues, folk and world music features. The second Saturday of July is busy with the well-dressing festival. It has a history of 177 years. The waters of Buxton attracted many tourists in the town which ultimately boosted the tourism industry. The old hall hotel is one of the examples in reference to it. The Crescent was built in the 17th century.

Economy and Education

The Buxton economy is considered to be a mixed economy. Tourism and Mineral water Bottling are the others important industries. The Derby Campus has a bulk of students. Other secondary schools are Buxton Community School and St. Thomas More Catholic school.

Sports

There are two small stadia and generally host stock car racing, various drifting events.  High edge Raceway is the difficult track of the United Kingdom. Motorsports circuit constructed in 1970’s host's various drifting events. Buxton F.C is the most famous football club.

Public transport

The Whaley Bridge is crossed over city railway station. From here, one can take the train to any nearby city. It is 1 hr journey to Manchester Piccadilly by road. It has 2 railways under LNWR Buxton administration and 1 under High Buxton administration. The spring garden shopping Centre constructed in place of Midland land railway station. There is also a facility of high bus service to Manchester Airport from this city.

Overview of ITIL® 2011 Edition

Information Techno...