ITIL® Service Capability Planning, Protection and Optimisation

Enhance productivity with better planning, protection and optimising processes

ABOUT THE PROGRAM

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

  • Enhance PPO process within the organisation

  • We offer the best price in the industry

  • Our help and support team is always available to support the queries of delegates

  • Many leading brands trust us

  • Get familiar with various tools and techniques used in PPO

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The professionals who want to attend this course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Capability - Planning, Protection and Optimization course best for the following professionals:

  • Capacity Managers
  • IT Professionals
  • Disaster Recovery Managers
  • Availability Managers
  • IT Service Continuity Managers
  • IT Security and Risk Managers

WHAT WILL YOU LEARN?

  • Learn about the various methods and procedures used in Planning, Protection and Optimisation
  • Identify and manage risks that may occur in PPO
  • Determine various key activities, processes, roles and responsibilities involved in PPO
  • Determine the considerations for Continual Service Improvement for enhanced productivity
  • Evaluate Planning, Protection and Optimisation processes by using key metrics
  • Recognise the details that comprise every process of PPO

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PROGRAM OVERVIEW

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to pass the exam
  • Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Introduction: Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction: Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Availability Management

  • Define Availability Management
  • Scope and objective
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Basic Service Design Technology
  • Architecture of Technology and Management
  • Tools and technology to support Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges

DATES, PRICES AND EVENTS

Course Name Dates Duration Price
ITIL® Service Capability - Planning, Protection and Optimisation 21/12/2020 Wrexham
5 days
£4944

ABOUT Wrexham

Wrexham is the largest town in north Wales that had a population of 61,603 as of the 2011 census. The Geographical condition of Wrexham city is near to Lower Dee Valley. The city is also surrounded by Welsh mountains. The city is the hub for Education sector, retail, commerce and Administration too. The Clwyd absorbs a lot of portion of Denbighshire in the mid-1970's.  From 1997 to 2017, it is also a centre of Wrexham County Borough.

Wrexham existed even in the times before Jesus Christ, i.e. somewhere between 8000 – 4300 BC. Excavations have shown that agriculture was the main source of living through the people of Wrexham also had trade relations with the Romans. The Anglo-Saxons rule Wrexham from the 8th to the 10th Century AD.

When Llywelyn ap Gruffudd died in 1282 fighting in the independence struggle, Wrexham fell to the Marcher, a semi-independent lordship of Bromfield and Yale. After this, Wrexham continued to progress through the Middle Ages and in the process it became a centre of exchange for the goods produced in the Dee valley and Denbighshire uplands. Iron and lead were also being mined in Wrexham.

The town became a market town after 1327. As the end of the 14th Century approached, the town pollution started to constitute of different kind of people such as dancers, goldsmiths and other wealthy people who wanted to do business in Wrexham.

Tourism

  • The National Eisteddfod of Wales was held in Wrexham in 2011.

Places to Visit

  • Wales Comic Con: Personalities including actors, artists, writers and sports meet here every year for their fans all around the world.
  • Giles Church: It is the famous Chruch which is one of the seven wonders of Wales. It is considered as the burial place of Elihu Yale.
  • Racecourse Ground: This ground is the oldest international stadium in the world which is home to Wrexham F.C also.
  • Techniquest Glynd?r: This is a famous science discovery centre in the city.
  • Wrexham County Museum – This museum has a local history and is very famous among the citizens.
  • Saith Seren: It is also called “Seven Stars”. This centre provides a multi-purpose environment for the residents. They can have a locally sourced food along with the bar. It also has live entertainment which makes the experience awesome. Meeting rooms are also available for the professionals for business purposes.

Governance

The county council consists of 52 councillors out of which one is elected as Mayor for a year. The constituency of the town elects members to the National Assembly for Wales and UK Parliament. The constituency consists of both city and some nearby villages. Various communities in the town are Rhosddu, Offa, Acton and Caia Park.

Public Services

Wrexham Maelor Hospital is one of the three largest hospitals in North Wales. The hospital contains facilities required to provide effective treatment. It has an arrangement of over 900 beds. Other hospitals include Penley Polish Hospital and Chirk Community.

The major private hospital in the town is Yale hospital with over 25 beds. It is near to the Maelor Hospital. Spire healthcare operate and own this hospital.

The North Wales Police served the city. The Eastern division headquarters is based in the centre of the town.

In case of any fire-related issue, the main fire station of town is located on Croesnewydd Road. It is now combined with Ambulance Service Station. Llangollen and Chirk have local fire stations.

Economy

Earlier the economy of Wrexham's was based on the heavy industry. This was later on overcome by biotechnology, professional services and manufacturing. Among other regions of North Wales, the town leads in the retail sector. The town showed exemplary performance by coming fifth among other cities of the United Kingdom in 2007.

Overview of ITIL® 2011 Edition

Information Techno...