ITIL® Service Capability Planning, Protection and Optimisation

Enhance productivity with better planning, protection and optimising processes

ABOUT THE PROGRAM

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

  • Enhance PPO process within the organisation

  • We offer the best price in the industry

  • Our help and support team is always available to support the queries of delegates

  • Many leading brands trust us

  • Get familiar with various tools and techniques used in PPO

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The professionals who want to attend this course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Capability - Planning, Protection and Optimization course best for the following professionals:

  • Capacity Managers
  • IT Professionals
  • Disaster Recovery Managers
  • Availability Managers
  • IT Service Continuity Managers
  • IT Security and Risk Managers

WHAT WILL YOU LEARN?

  • Learn about the various methods and procedures used in Planning, Protection and Optimisation
  • Identify and manage risks that may occur in PPO
  • Determine various key activities, processes, roles and responsibilities involved in PPO
  • Determine the considerations for Continual Service Improvement for enhanced productivity
  • Evaluate Planning, Protection and Optimisation processes by using key metrics
  • Recognise the details that comprise every process of PPO

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PROGRAM OVERVIEW

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to pass the exam
  • Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Introduction: Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction: Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Availability Management

  • Define Availability Management
  • Scope and objective
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Basic Service Design Technology
  • Architecture of Technology and Management
  • Tools and technology to support Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges

DATES, PRICES AND EVENTS

Course Name Dates Duration Price
ITIL® Service Capability - Planning, Protection and Optimisation 21/12/2020 Luton
5 days
£4944

ABOUT Luton

Luton is a large town in the historic county Bedfordshire in the East of England with a population of around 216,800 according to 2011 census. It is situated 30 miles northwest of London and 22 miles southeast of Milton Keynes. London Luton Airport, one of the major airport of United Kingdom is located 1.7 miles east of the town centre and was opened in 1938. The town is home to the University of Bedfordshire and the English Football League Two team or League Two team is also based in the city. The town remained popular for its hat making business for many years. The headquarters of the Vauxhall Motors, one of the oldest vehicle manufacturers in Great Britain is based in the town. The largest one day carnival of Europe ‘Luton International Carnival’ is held every year in the Luton.

History

The traces of the early human settlement of the area was found at Mixes hill and Round Green. The 250,000 years old Palaeolithic encampments were also found at the same place. The remains of the Neolithic period included Waulud’s Bank is much more common. It has been believed that the town is discovered by the Anglo-Saxons in the 6th century and named the city after River Lea. The town’s population was around 800, and the economy was based on the agriculture. The work of the St Mary’s Church was completed in 1137. In 1139, a motte and bailey castle was built, later on, it was demolished in 1154. The place of the castle is now occupied by British fashion and homeware retailer, Matalan. There were six watermills in the town during the Medieval Period.  

In the 13th century, a market for surrounding villages was held in the town every year. The second fair was granted to the town from 1338 with the growth of the town. The town was severally affected by the large fire in 1336. However, the town was rebuilt rapidly after the fire. The agriculture base of the town was replaced by brick making industry in the 16th century, and many older wooden houses were rebuilt in brick. The Royalists entered the town during the English Civil War and demanded goods and money in the 17th century. The royalists were attacked by parliamentary forces, and most of the royalists escaped from the town. The hat making industry dominated the economy of the town by the 18th century. The hat making business is still into operations but on the very smaller scale. In 1722, the first Luton Workhouse was built on Dunstable Road.

The population of the town was recorded 3095 in 1801. The town saw a large expansion in the 19th century resulted in the population of around 39,000 by 1901. The gas was supplied to the town in 1834 and gas street lights were elevated in 1847. The work of water and sewerage system was completed in 1860 followed by the major epidemic cholera spread in the town in 1848. The town gained the status of the borough in 1876. The hat making industry was replaced by other industries in the 20th century. The largest car plant was opened by Vauxhall Motors in 1905 and employed 30,000 people. The production of cars was ended in 2000, and the plant closed in 2002.   

Economy

Traditionally, the town’s economy has been based on Car manufacturing and engineering sector. The focus of the economy is now shifting to service industry particularly in the retail and airport sectors. However, the light industry still operates in the town. The town is home to the headquarters of the well-known firms including Monarch Airlines, EasyJet, Vauxhall Motors and Impellam Group. The principal employers in the town include Luton Borough Council, Aircraft Service International Group, Menzies Aviation, University of Bedfordshire and Luton and Dunstable University Hospital NHS Foundation Trust.

Overview of ITIL® 2011 Edition

Information Techno...