ITIL® Service Capability Planning, Protection and Optimisation

Enhance productivity with better planning, protection and optimising processes

ABOUT THE PROGRAM

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

  • Enhance PPO process within the organisation

  • We offer the best price in the industry

  • Our help and support team is always available to support the queries of delegates

  • Many leading brands trust us

  • Get familiar with various tools and techniques used in PPO

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The professionals who want to attend this course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Capability - Planning, Protection and Optimization course best for the following professionals:

  • Capacity Managers
  • IT Professionals
  • Disaster Recovery Managers
  • Availability Managers
  • IT Service Continuity Managers
  • IT Security and Risk Managers

WHAT WILL YOU LEARN?

  • Learn about the various methods and procedures used in Planning, Protection and Optimisation
  • Identify and manage risks that may occur in PPO
  • Determine various key activities, processes, roles and responsibilities involved in PPO
  • Determine the considerations for Continual Service Improvement for enhanced productivity
  • Evaluate Planning, Protection and Optimisation processes by using key metrics
  • Recognise the details that comprise every process of PPO

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PROGRAM OVERVIEW

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to pass the exam
  • Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Introduction: Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction: Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Availability Management

  • Define Availability Management
  • Scope and objective
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Basic Service Design Technology
  • Architecture of Technology and Management
  • Tools and technology to support Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges

DATES, PRICES AND EVENTS

Course Name Dates Duration Price
ITIL® Service Capability - Planning, Protection and Optimisation 21/12/2020 Bournemouth
5 days
£4944

ABOUT Bournemouth

Bournemouth is a large coastal resort town lies on the southern coast of England with a population of around 183,491 according to 2011 census. The city is located 94 miles southwest of London. The city has the largest settlement in Dorset and forms the conurbation of South East Dorset with the total population of around 465,000. The city was also referred as deserted heathland and it was occasionally visited by gangs of smugglers and fishermen. The city became popular in 1870 and economy boomed with the establishment of the railway. The city has been part of Ceremonial County and governed by unitary authority.

The city is famous for its beautiful beaches and buzzing nightlife attracting more than five million visitors every year. The city is also known for its Victorian architecture and 62 m spire of St Peter’s Church, Grade 1 listed church in the borough. CCTV cameras were introduced in the city and used for public street based surveillance and it became the first town in the United Kingdom to use CCTV cameras. The city serves as a major tourist and regional centre for entertainment and recreation and has a popular nightlife destination with UK visitors.

History

The area spread around the mouth of the River Bourne was part of Hundred of Holdenhurst including settlements of Muscliff, Ilford, North Ashley and Tuckton, later on, integrated into the Manor of Christchurch. Some ancient settlements were found along the River Stour in late 19th and early 20th century including Iron Age and Bronze Age. In 1932, 5500 years old skull was also found in Longham. Before the 18th century, only fishers and turf cutters were regular visitors and there was no evidence of human settlement at the mouth of the Bourne River.

The city had 70% of the common land before Christchurch Inclosures Act 1802, after that 5000 acres of land transferred to the private owners. These early attempts were made for the development of the town as a healthy town. The city was developed into a small community and spread around the area includes the tree-lined walk to the beach and pines. The Railways came into the city in 1870 and city faced the next phase of development with increasing population. It also became a favourite destination for visiting artists and writers. In 1900, the city became a municipal borough and then became a county borough. During the fortification against invasion in Second World War, the seafront of the city faced a great damage but luckily the town escaped form heavy bombing.  

Economy

The economy of the city is primarily dependent on the public and financial service sector, provide employment to 95% of the workforce. The city is lacking behind in communications and transport compared to other cities of the country. The city is home to notable employers including Tata Consultancy Services, JPMorgan, RIAS insurance and Liverpool Victoria. The city is predominantly dependent on its manufacturing industry on neighbouring town Poole. Tourism plays a crucial role in the development of the city and contributes to the local economy. The seafront of the city is considered as one of the biggest attractions of the United Kingdom and became a popular destination for stag and hen parties. The city provides a broad range of night-time activities as well as maintaining the safety of both visitors and residents.

Education

The local education authority was formed in 1903 and it was again established with the reorganization of local government in 1974. The city lost the status of County Borough and became a unitary authority. The city follows a two-tier comprehensive education system with presence of a number of primary and secondary schools in the borough. The city is home to Bournemouth University and Arts University for higher education.

Overview of ITIL® 2011 Edition

Information Techno...