ITIL® Service Capability Planning, Protection and Optimisation

Enhance productivity with better planning, protection and optimising processes

ABOUT THE PROGRAM

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

  • Enhance PPO process within the organisation

  • We offer the best price in the industry

  • Our help and support team is always available to support the queries of delegates

  • Many leading brands trust us

  • Get familiar with various tools and techniques used in PPO

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The professionals who want to attend this course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Capability - Planning, Protection and Optimization course best for the following professionals:

  • Capacity Managers
  • IT Professionals
  • Disaster Recovery Managers
  • Availability Managers
  • IT Service Continuity Managers
  • IT Security and Risk Managers

WHAT WILL YOU LEARN?

  • Learn about the various methods and procedures used in Planning, Protection and Optimisation
  • Identify and manage risks that may occur in PPO
  • Determine various key activities, processes, roles and responsibilities involved in PPO
  • Determine the considerations for Continual Service Improvement for enhanced productivity
  • Evaluate Planning, Protection and Optimisation processes by using key metrics
  • Recognise the details that comprise every process of PPO

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PROGRAM OVERVIEW

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to pass the exam
  • Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Introduction: Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction: Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Availability Management

  • Define Availability Management
  • Scope and objective
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Basic Service Design Technology
  • Architecture of Technology and Management
  • Tools and technology to support Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges

DATES, PRICES AND EVENTS

Course Name Dates Duration Price
ITIL® Service Capability - Planning, Protection and Optimisation 21/12/2020 York
5 days
£4944

ABOUT York

York is a walled city in the northeast England with a population of around 153,717 according to 2011 census. It lies at the concurrence of the Foss and Ouse rivers in North Yorkshire, non-metropolitan and Ceremonial County in England. The town is considered as the county town of the historic Yorkshire County. The town served a base for two major political events in England. The town became a famous tourist destination for millions of tourists for its unique and rich heritage, notable historical attractions and also offer a range of cultural and sporting activities. The Romans founded the city in 71 AD and became the largest town and a provincial capital in Britain. The town developed as a major trading centre of wool in the Medieval Period and. By the middle ages, it became the capital of the northern ecclesiastical of the Church of England, also termed as the international Anglican Communion’s mother church.

The economy of the town was primarily based on confectionery manufacturing centre and railway-related industries. The town became a centre of the railway network in the 19th century. The focus of the economy shifted to the service sector in recent decades. The major employers of the city are health services and the University of York, and the local economy of the city is largely dependent on the tourism sector. The ‘city of York’ term represented the unitary authority area and covered the rural areas beyond the boundaries of the old city.

History

The oldest inhabited settlement of the town recorded between 8000 and 7000 BC was Mesolithic. The site was occupied by the tribe of Romans, known as Brigantes during the Roman conquest of Britain and the tribal area became a Roman client state. The origin of the city established in 71 AD when the Ninth Legion built a wooden military fortress on flat ground at the concurrence of the River Ouse and Foss. The fortress was occupied by the 6000 legionary soldiers and spread on an area of 50 acres land. The population of the town reduced in the post-Roman era due to occasional flooding from the Foss and Ouse rivers. York became the chief city of King Edwin of Northumbria in the 7th century. The first wooden minster church was built, and restoration of the other parts of the town took place in 627.

The town experienced revolutionary phase after the two years of Norman Conquest of England. William the Conqueror, the first Norman King of England, stopped the rebellion and built a wooden fortress and timbered castle across the Ouse River. Later on, these were demolished in 1069 and remains are visible on the banks of the Ouse River. Due to its strategic location and its closeness to the Great North Road, the town became a significant trading and cloth manufacturing centre. The first charter was granted in 1212, provided trading rights in England and Europe. The economy of the city declined in the Tudor times and many monastic houses, hospitals and institutions were closed under the Dissolution of the Monasteries. The city became a service centre in this period.    

The railways arrived in the city in 1839, and it became a major railway centre by the end of 9th century. George Hudson, railway promoter was responsible for introducing the railway in the city. The engineering industry flourished with the arrival of railways in the city. The city is home to the North Eastern Railway and provided job to more than 5500 people. The two major industries emerged in 1900 are railways and confectionery. The National Railway Museum was built in the city in 1975 and brought prosperity to the city with the emergence of the tourism industry. The historic core of the city was marked as a conservation area in 1968.

Overview of ITIL® 2011 Edition

Information Techno...