ITIL® Service Capability Planning, Protection and Optimisation

Enhance productivity with better planning, protection and optimising processes

ABOUT THE PROGRAM

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

  • Enhance PPO process within the organisation

  • We offer the best price in the industry

  • Our help and support team is always available to support the queries of delegates

  • Many leading brands trust us

  • Get familiar with various tools and techniques used in PPO

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The professionals who want to attend this course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Capability - Planning, Protection and Optimization course best for the following professionals:

  • Capacity Managers
  • IT Professionals
  • Disaster Recovery Managers
  • Availability Managers
  • IT Service Continuity Managers
  • IT Security and Risk Managers

WHAT WILL YOU LEARN?

  • Learn about the various methods and procedures used in Planning, Protection and Optimisation
  • Identify and manage risks that may occur in PPO
  • Determine various key activities, processes, roles and responsibilities involved in PPO
  • Determine the considerations for Continual Service Improvement for enhanced productivity
  • Evaluate Planning, Protection and Optimisation processes by using key metrics
  • Recognise the details that comprise every process of PPO

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PROGRAM OVERVIEW

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to pass the exam
  • Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Introduction: Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction: Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Availability Management

  • Define Availability Management
  • Scope and objective
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Basic Service Design Technology
  • Architecture of Technology and Management
  • Tools and technology to support Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges

DATES, PRICES AND EVENTS

Course Name Dates Duration Price
ITIL® Service Capability - Planning, Protection and Optimisation 21/12/2020 Chichester
5 days
£4944

ABOUT Chichester

Chichester is a District under the administration of Shire Country. It comes under the Southeast Region. The history of the town began with the settlement of the Roman Empire. The crucial part of the history is also associated with Anglo-Saxon times. The 12th-century cathedral is also situated here.  The oldest churches of the Britain and Several Historic Buildings are also constructed here. As per 2011 population census, the population of the town was 27 thousand.

History

When the Romans invaded, Chichester was the important gateway for them. This fact was confirmed by various settlements and storage structures built in the region. The north gate of the city connects Chichester and Silchester road. The original wall of the Roman city used to control the flow of the River Lavant. This wall stood up-to 1500 years. Georgian wall now replaced this wall after so many years. The area under Amphitheatre is now transformed into a park. With the use of the Romans walls around 878-879, Alfred the Great made it wholly fortified. The reserved soldiers of the brigade were used in case of the Emergency in various fields like Garrison. During the compilation of the Domesday Book, the population of the town was nearly 1500. The Roger de Montgomerie got the charge of Chichester after the Battle of Hastings. He got the charge owing to his brave efforts in the battle. There had been a great military presence until the services put an end in 2014.

Governance

It is well designated and nice cities to live in England. There are total 5 members in each ward and a total strength of the members comes to 20. The council house for Chichester has been running since 1731.  Andrew Tyrie is the MP of the city.

Geography and Climate

The city is located on the River Lavant. There are many ancient routes that meet here. It makes the city very favourable for the settlement. Inside the medieval walls, a large number of ancient structures found. There are many Grade I and Grade II buildings found in the Chichester Conservation area. The newly built canal basin and area in its vicinity are included in the City conservation area. Due to its Oceanic climate and location near to southern Britain, It has mild winters and cool summers. The sun rays fall directly on Chichester and it gets high sunshine to rest of the United Kingdom.

Religion

The Saint Richard of Chichester shrine constructed in the city’s Cathedral. The bell tower is not integrated into the main building of Cathedral. The city has a large number of the churches including other religious buildings. People gathered here for worship.

Transport

Chichester is the junction point of various roads. The prominently used by the commuters is A27 Coastal trunk road. This road covers the southern part of the town. Other motorways that connected with it are M275, M3 and M27. The city also has railway station. The bus Services are preferred by locals. The main service provider such as Compass Travel, Stagecoach in South Downs and a few more. The Chichester Airport is in the Northern Part of the city. The Centurion Way Is Icing on the cake for cyclists, Riders and Walkers.

Education

Chichester Free School, the Bishop Luffa School are three secondary schools in Chichester. In 2016, Chichester High School becomes coeducational institution after merging of High School for boys and girls. The Chichester is proficient in providing Vocational courses in various fields. The University of Chichester not only has its proficiency in academics but also provides vocational courses. St Richard’s Hospital has been providing its services since World War II.

Overview of ITIL® 2011 Edition

Information Techno...