ITIL® Service Capability Planning, Protection and Optimisation

Enhance productivity with better planning, protection and optimising processes

ABOUT THE PROGRAM

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

  • Enhance PPO process within the organisation

  • We offer the best price in the industry

  • Our help and support team is always available to support the queries of delegates

  • Many leading brands trust us

  • Get familiar with various tools and techniques used in PPO

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The professionals who want to attend this course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Capability - Planning, Protection and Optimization course best for the following professionals:

  • Capacity Managers
  • IT Professionals
  • Disaster Recovery Managers
  • Availability Managers
  • IT Service Continuity Managers
  • IT Security and Risk Managers

WHAT WILL YOU LEARN?

  • Learn about the various methods and procedures used in Planning, Protection and Optimisation
  • Identify and manage risks that may occur in PPO
  • Determine various key activities, processes, roles and responsibilities involved in PPO
  • Determine the considerations for Continual Service Improvement for enhanced productivity
  • Evaluate Planning, Protection and Optimisation processes by using key metrics
  • Recognise the details that comprise every process of PPO

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PROGRAM OVERVIEW

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to pass the exam
  • Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Introduction: Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction: Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Availability Management

  • Define Availability Management
  • Scope and objective
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Basic Service Design Technology
  • Architecture of Technology and Management
  • Tools and technology to support Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges

DATES, PRICES AND EVENTS

Course Name Dates Duration Price
ITIL® Service Capability - Planning, Protection and Optimisation 21/12/2020 Darlington
5 days
£4944

ABOUT Darlington

Darlington is a large and historic market town and county in North East England with a population of around 92,363 according to 2011 census. It is located on the Skerne River, known as the tributary of the Tees River. The town lies on the south Durham which is close to the Tees River, also serves as a border between the Yorkshire and Durham. The two main rivers pass through the town: Skerne River and Tees River. The neighbouring towns surround the town are Stockton, Newton Aycliffe and Bishop Auckland.

The local historical Christian group and Religious Society of Friends Quaker families played the crucial role in the development of the town in the Georgian and Victorian period. The World’s first steam locomotive passenger railway ‘Stockton and Darlington Railway’ was introduced by Quaker. The town is also known as Darlo. The town is surrounded by several suburbs include Harrowgate Village, Firthmoor and Skerne Park, Faverdale and the West Park. The twin towns of the Darlington are Amiens in France and Mulheim an der Ruhr in Germany. 

History

The early settlement of the town traced its root back to the Anglo-Saxon period. It has been suggested that the town derived its name from the Saxon Dearthington meaning the settlement of the people of the Deornoth. The name of the town replaced by new name Derlinton during the Norman era. It is also known as Darnton in 17th and 18th century. The most important English church ‘St Cuthbert Church’ is built in the city in 1183 and listed as Grade I building, while the oldest church St Andrew was established in 1125 around the Haughton area of Darlington.

Darlington continued to grow as a small market town by the early 19th century. The Backhouse and Pease families, the strong Quaker families were significant employers of the town. The industrialist Joseph Pease constructed the clock tower, the famous landmark of the town in 1864. The face of the clock and tower bells were produced by T. Cooke and Sons and John Warner and Sons respectively. The tower bells of the clock tower are considered as sister bells placed inside the Elizabeth Tower at the Houses of Parliament, also known as Big Ben in London.

The town is also recognised for its corporation with the modern railway and this event is celebrated at Railway Centre and Museum of the Darlington. The town became the significant centre for manufacturing of railways in the 18th century. In 1825, Locomotion No 1 engine of George Stephenson was designed for passengers and goods and travelled between Stockton-On-Tees and Shildon via Darlington. The Hopetown Carriage Works was established in the town for supplying locomotives to the Darlington Railway. The three major works were developed in the town including Darlington Works, Faverdale Wagon Works and Robert Stephenson & Company.

The bridge building and engineering also played a significant role in the growth of the town. The headquarter of the large engineering firm Cleveland Bridge and Engineering Company is also located in the town and built Sydney Harbour Bridge, Tyne Bridge and the Humber Bridge.  The town is home to the leading engine building firms and industrial headquarters of AMEC.

Economy

The town is home to the largest private sector employer EE (Everything Everywhere) British mobile network operator and provided job to more than 2500 people. Other major employer of the town are Student Loans Company hired more than 100 people. Large engineering firms are based in the town such as Cleveland Bridge, Cummins, AMEC and Argos. Many modern and developing industries are also growing in the town including information technology. Recently, the town is also ranked one of the economically important places in England by BT Group and to accomplish superfast broadband rollout project, BT group have installed underground fibre-optic cables.

Overview of ITIL® 2011 Edition

Information Techno...