ITIL® Service Capability Planning, Protection and Optimisation

Enhance productivity with better planning, protection and optimising processes

ABOUT THE PROGRAM

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

  • Enhance PPO process within the organisation

  • We offer the best price in the industry

  • Our help and support team is always available to support the queries of delegates

  • Many leading brands trust us

  • Get familiar with various tools and techniques used in PPO

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The professionals who want to attend this course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Capability - Planning, Protection and Optimization course best for the following professionals:

  • Capacity Managers
  • IT Professionals
  • Disaster Recovery Managers
  • Availability Managers
  • IT Service Continuity Managers
  • IT Security and Risk Managers

WHAT WILL YOU LEARN?

  • Learn about the various methods and procedures used in Planning, Protection and Optimisation
  • Identify and manage risks that may occur in PPO
  • Determine various key activities, processes, roles and responsibilities involved in PPO
  • Determine the considerations for Continual Service Improvement for enhanced productivity
  • Evaluate Planning, Protection and Optimisation processes by using key metrics
  • Recognise the details that comprise every process of PPO

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PROGRAM OVERVIEW

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to pass the exam
  • Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Introduction: Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction: Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Availability Management

  • Define Availability Management
  • Scope and objective
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Basic Service Design Technology
  • Architecture of Technology and Management
  • Tools and technology to support Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges

DATES, PRICES AND EVENTS

Course Name Dates Duration Price
ITIL® Service Capability - Planning, Protection and Optimisation 21/12/2020 Eastleigh
5 days
£4944

ABOUT Eastleigh

Eastleigh is located in Hampshire, UK. It is one of the main cities in the area of Eastleigh. The town is the part of South Hampshire and lies between Winchester and Southampton. The foremost considerable development was a railway town. The city located on River Itchen is one of the Uk’s premier chalk streams.

 

History:

Eastleigh is situated on the ancient Roman road that was constructed in 79 A.D. between Bitterne and Winchester. During the Roman era, the Eastleigh area was dominated by Roman people as it was confirmed after the excavation of coffins, their remains and others weapons. A record shows the existence of village named Saxon village since 932 A.D.

One more additional evidence of the presence of the Romans was declared in a survey conducted by TIME. King Ethelstan granted some portion of land in North Stoneham during military aid. There is one museum called Eastleigh Museum in the town. It is located in the High Street, and it holds the information regarding the city and the nearby villages.

 

Education:

There are two colleges for further education in Eastleigh including Eastleigh College and Barton Peveril Sixth Form College. Norwood Primary School, the Crescent Primary School, Cherbourg Primary School are famous primary schools that are giving services to the northern city. Crestwood College is the only secondary school in the town.

 

Religion

In the early 1930s, the church was founded called Emmanuel Baptist Church. It is located in the former Desborough Mission Hall.

 

Sport:

Eastleigh F.C.

It is the only senior football team that is playing from 2014-2015 in the Conference Premier.

 

Solent Kestrels

The game of basketball is very prominent in the region, and Solent kestrels are the most followed basketball club here. The region's club represented in the second highest level sports event, i.e. the English basketball league division. It was promoted from 2nd division to first when it became champions in a 2015-2016 season. The team usually play under the supervision of coach Matt Guymon and mostly play its game at Fleming Park Leisure centre.

 

Eastleigh Ladies Hockey Club

Situated in South Hampshire, Eastleigh Ladies Hockey Club fields two teams in Hampshire Women’s League along with playing floodlit and indoor league games.

 

Eastleigh Rugby Football Club

“The Hub” is the source through which the Eastleigh Rugby Football Club plays. Presently, there are four senior sides, colts and young player improvement.

 

Eastleigh Running Club

Eastleigh has a broadly based running club for those who are interested in running.

 

Politics

MP Mims Davies represents the House of Commands in Eastleigh. In general election of 2015, she was designated for the constituency with a majority vote of 9,147. She won against the Mike Thornton of Liberal Democrats who was elected at the elections of 2013 with the majority of 1,771 votes. Prior to 2005, the Eastleigh constituency MP was David Chidgey and later on, this seat was won by Huhne.

 

Transport:

Rail

Eastleigh has a famous railway station named as Eastleigh railway station. It is the foremost railway station that is located on the South Western Main Line. It provides fast and regular services to Winchester to Southampton, Poole and Bournemouth. It is connecting station for other two routes namely Eastleigh-Romsey Line and Eastleigh-Fareham.

 

Air

Eastleigh has 20th largest airport in England namely Southampton Airport. It is served by a dedicated machine railway station that is nest station stop from Eastleigh railway station.

 

Bus

The bus services are provided by Bluestar, Briijan Tours, Stagecoach, First Group Hampshire, Xelabus and Wilts and Dorset.

 

Road

The M3 and M27 motorway are also giving access to travellers owing to its location near to the junction point of Eastleigh town.

Overview of ITIL® 2011 Edition

Information Techno...